Privacy & Cookie Policy

Last Updated: October 9, 2025

Welcome to Cargo2Go. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Cookie Policy explains how we collect, use, store, and protect your data when you use our website and services.

1. Information We Collect

1.1 Personal Information
We may collect the following:
Name and contact details (email address, phone number, physical address)
Company information (business name, registration details)
Payment and billing information
Shipping and delivery details
Account credentials and login information
Communication preferences

1.2 Automatically Collected Information
When you visit our website, we automatically collect:
IP address and device information
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information
We use your personal information for the following purposes: Processing and fulfilling shipping and cargo services
Managing your account and providing customer support
Processing payments and preventing fraud
Sending service updates, confirmations, and notifications
Improving our website and services
Marketing communications (with your consent)
Complying with legal obligations and resolving disputes
Analyzing website usage and performance

3. Cookies and Tracking Technologies

3.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information about your preferences and visits.

3.2 Types of Cookies
We Use Essential Cookies: Required for the website to function properly. These enable basic features like page navigation and access to secure areas.
Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often. This helps us improve website performance.
Functionality Cookies: Remember your preferences and choices (such as language or region) to provide a more personalized experience.
Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These cookies may be set by third-party advertising partners.

3.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to: View and delete cookies Block third-party cookies Block all cookies from specific websites Delete all cookies when you close your browser Please note that blocking or deleting cookies may affect your ability to use certain features of our website.

4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data based on: Consent: You have given clear consent for us to process your data for specific purposes Contract: Processing is necessary for a contract we have with you Legal Obligation: Processing is required to comply with the law Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party

5. Data Sharing and Disclosure
We may share your information with:
Service Providers: Third-party companies that help us operate our business (payment processors, shipping partners, IT services)
Business Partners: Carriers and logistics providers necessary to fulfill your shipping requests
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Encryption of data in transit and at rest
Secure servers and firewalls
Regular security assessments
Restricted access to personal data on a need-to-know basis
Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we will securely delete or anonymize it.

8. Your Rights
Depending on your location, you may have the following rights:
Access: Request a copy of your personal data
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data
Restriction: Request limitation of processing your data
Data Portability: Receive your data in a structured, commonly used format
Object: Object to processing of your data for certain purposes
Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the information below.

9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us
If you have questions, concerns, or requests regarding this Privacy and Cookie Policy, please contact us: Cargo2Go Email: [email protected] Website: https://cargo2go.com For GDPR-related inquiries, you may also contact your local data protection authority.